GENERATION AFTER GENERATION
Only NetJets can provide the individualized focus and personalized care that you deserve. That’s because we do it with an elegant simplicity gained from 55+ years of operational excellence. We’re proud that the strong personal relationships we build inspire Owners to pass down their NetJets ownership through their families and businesses. That’s why we call NetJets a legacy brand. Our partnerships with our Owners last for generations. In fact, fostering this level of loyalty has resulted in more than one-third of our Owners flying with us for 10 or more years.
“We believe it’s our unparalleled commitment to safety and personalized service that encourages our Owners to stay with us year after year, and generation after generation.”Patrick Gallagher, President, NetJets Sales, Marketing and Service
Every flight is completely customized to the individual Owner. Through honest conversation and thoughtful interactions, we get to know our Owners and their assistants so well, we can anticipate their needs, provide recommendations, and even surprise them. All Crewmembers and NetJets Service Representatives continually receive recognition from our Owners for their consistent professionalism, friendliness, and attention to detail. This includes greeting Owners and guests by name, showing them to their aircraft, and having their favorite refreshments waiting. From offering a means to seamless family time to ensuring the comfort of our Owners’ pets, we prove time and again that we are invested in building long-term relationships.
Now and Always
THERE FOR YOU
Our Owner Services Teams are dedicated to creating memorable experiences for every Owner and committed to personalized service every hour of every day. It is vitally important that our Owner Services Teams also keep our Owners informed and set expectations accordingly. They do this by effectively and frequently communicating everything from travel restrictions and weather forecasts to details about exclusive events and ways to avoid peak travel days.
EASE OF BECOMING AN OWNER
TRUSTED VENDORS AND
INDUSTRY-LEADING SERVICE STANDARDS
PARTNERED WITH THE BEST
From in-flight dining to ground transportation, all our vendors are carefully chosen, meticulously guided, and held accountable to be an extension of the NetJets service standard.
THE WORLD’S PREMIER AVIATION CATERERS
Our long-standing caterer partnerships, some averaging 25+ years, are built on mutual respect. At the heart of these relationships is communication. Unique to NetJets, we provide every catering vendor with a NetJets spec book. This ensures expectations are met and provides consistency across 2,000+ suppliers. During the pandemic, we meet regularly with vendors to share best practices and review any additional safety steps necessary, like creating set schedules for food contact surfaces to be regularly sanitized.
ELEVATING IN-FLIGHT DINING
At least once a year, we host a summit at NetJets headquarters to meet with the top aviation caterers in the world. During this time, we spend days troubleshooting our shared challenges and, together, brainstorming ways in-flight dining can improve. The result is an elevation of standards and processes that is felt across the entire industry.
GROUND TRANSPORTATION PARTNERSHIPS
NetJets only partners with the top ground transportation providers in the industry. Like NetJets, they are taking specific measures to increase safety and cleanliness, so every moment in your travel experience provides total peace of mind.
A PROPRIETARY OFFERING
SIGNATURE SELECTIONS MENU
Behind the scenes,
Precision and care
Experience personalized service and precise flight operations
Our flight operations are achieved quietly, with exacting efficiency and accountability. When a flight request is received, numerous teams respond in unison, creating itineraries, monitoring weather patterns, and matching aircraft to specific Owner needs.
- OWNER SERVICES TEAMEvery aspect of your flight is planned, coordinated, and confirmed by your dedicated team, available 24/7, every day of the year, including weekends and holidays. Because that’s often when you need us most.
- FLIGHT ATTENDANTSBeyond keeping you comfortable in-flight, our highly trained flight attendants are responsible for ensuring your safety and security on board every flight. Supreme professionals, our flight attendants are trained in safety and medical procedures, and know how to make even nervous flyers feel at ease.
- LOGISTICSThese are the individuals who ensure catering, ground transportation, and any special event requests are seamlessly provided from a variety of trusted vendors across the globe.
- STRATEGIC OPERATIONSThis team manages day-of-flight information, adjusts scheduling, and correctly and efficiently documents real-time events for Crewmembers while accounting for duty rest limits and all routine (and unscheduled) aircraft maintenance.
- OPERATIONAL ANALYSISThese intelligence gathering professionals constantly monitor, research, inspect, and analyze potentially problematic airport conditions before flights are cleared to land.
- METEOROLOGYNetJets’ full-time, FAA-approved, in-house meteorologists use state-of-the-art equipment to capture and interpret data, giving pilots and dispatchers up-to-the-minute weather reports prior to and during flights.
- DISPATCHOur government-licensed dispatchers earn special certification from the FAA. Prior to departure, both the pilot-in-command and a dispatcher must agree the flight can take off safely.
- MAINTENANCEAny necessary maintenance is promptly and efficiently completed by federally licensed technicians to ensure your aircraft is accessible at all times.
- PILOTSNetJets pilots are the most experienced in the industry. Prior to departure, they will evaluate every aspect of the flight including safety compliance, FAA notifications, fuel requirements, and runway conditions.
- INTERNATIONAL FLIGHT PLANNINGGoing abroad? Our team will do everything to get you there, from obtaining permits and simplifying customs procedures to conducting intelligence reports and 24-hour global monitoring.
Why our Owners choose NetJets
There is no greater testimony to our service than the words of satisfied Owners. Hear firsthand how NetJets enhances their travel experience.Learn more
MEETING THE NEEDS OF OUR YOUNGEST PASSENGERS
We strive to provide memorable service to each and every passenger on board. Learn more about what we can do to create an unforgettable experience for our tiniest travelers. Learn more >
THE WHOLE FAMILY IS WELCOME
Furry family members are always invited onboard. And, of course, the cabin is thoroughly cleaned for each new trip. Learn more about flying with pets >